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| WEIGHT |
P&P FOR Worldwide Shipping (incl. US/Canada/Australia) |
| 01g-100g |
£6.50 |
| 101g-250g |
£7.00
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| 251g-450g |
£7.90 |
| 451g-650g |
£12.00 |
| 651g-850g |
£13.00 |
| 851g-950g |
£14.50 |
| 951g-1500g |
£23.00 |
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| Larger orders may have to be shipped in 2 parcels, depending on the size. |
Payment:
The following methods of payment are accepted:
UK: PayPal, Direct bank transfer (UK bank account)
Europe & Worldwide (incl. US/Canada): PayPal
EU countries:
EU bank transfer, PayPal
Shipping:
I dispatch all items from Germany within 48 hours of receipt of full payment.
Please allow 3-5 working days for your package to arrive in the
UK & Europe, and 7-14 working days for Worldwide delivery.
I will be happy to answer all your questions within 24 hours. If you haven't heard from me by then I probably did not get your message. In this case please contact me again. I never ignore any e-mails, once I have received them. Please also check your spam/bulk folder - sometimes replies end up in there as well. Thank you kindly.
Refund Policy:
Please ALWAYS read my item descriptions properly, and if
something is unclearr just
contact me
through this website - I try very hard to give as much information as I possibly can, so that you know exactly what you are buying from me. If you bought an item but are unhappy with it due to it being damaged or misdescribed
please contact me right away for return information. Items must be returned
within 14 days of receipt in the exact condition as received - please retain a postal certificate/slip as proof of postage. A full refund (excluding any postage cost), replacement or exchange to the same value will be given. If you have received a wrong item you are entitled to a full refund (incl. postage cost), replacement or exchange. Custom orders are excluded from the refund policy - you are very welcome to request a custom yarn sample at any time before you place a larger order.
Thank you kindly.
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